ReturnMoi et Dessein Inc., (hereinafter referred to as ReturnMoi), wants to make your visit and use of the website as secure, enjoyable and pleasant as possible. Please read the Privacy Notice carefully.
The purpose of this Privacy Notice is to inform you, as a visitor, what kind of information we may gather about you when you visit our website, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of information you provide to us.
By using this website, you signify your agreement to the contents of this Privacy Notice. If you do not agree to this Privacy Notice, please do not use this website. ReturnMoi reserves the right, at its discretion, to update or revise this Privacy Notice. Please check this Privacy Notice for changes. Your continued use of this website following the posting of any changes to this Privacy Notice constitutes acceptance of those changes.
ReturnMoi is committed to protecting the privacy of our customers, clients and partners. ReturnMoi uses strict guidelines, policies and procedures to ensure that Customer’s and Finder’s (as defined in the Terms and Conditions) information stays confidential and secure on our database.
Gathering Personal Information :
In activating ReturnMoi products, our Customers have imparted their trust in us. Accordingly, we have taken every reasonable security precaution necessary to assure that this trust continues to be earned.
We will use or disclose a client's personal information only for the purpose for which it was collected, namely to facilitate the safe return of that client's lost valuable item or animal, unless otherwise communicated to the User.
ReturnMoi may share part of the Customer’s contact information (such as name, email, contact number, address or survey information etc.) with companies or organizations from which the Customer has purchased or received a ReturnMoi product. No financial information will ever be shared. All nonaffiliated companies that act on our behalf and receive Customer information from us are obligated to keep the information we provide to them confidential, and to use the Customer information we share only to provide services from their company. No credit card information will ever be transmitted to anyone at any time. The Customer may be prompted to fill out a survey questionnaire, the results of which are shared with the company that had given or sold the Customer the ReturnMoi product. The company may use this information to contact the Customer at a later date.
If you wish to have your information removed from our list of shared Customer information, please email info@ReturnMoi.com with the subject title “remove” or send a request, in writing, to ReturnMoi, 3551 Boul. St-Charles suite 369, Kirkland, Quebec, Canada, H9H3C4.
Your request will be processed and you will be notified within 48 hours.
ReturnMoi will not disclose personal information about the finder or owner to each other unless both parties agree. Both parties may agree upon situations in which they wish to meet each other to facilitate the return of a found item. The same goes for any party or business with whom the lost item has been left by the original finder for courier pickup.
ReturnMoi may disclose your personal information as required or permitted by law to local authorities if requested.
Special Attention to Children :
ReturnMoi takes special care to protect the safety and privacy of young people using this website. ReturnMoi does not specifically collect information about children. If you are under the age of 18 you are not permitted to create an account with ReturnMoi. It is our clients’ responsibility to check and update their accurate information in their online account profile. If for some reason we have incorrect or inaccurate information about you, this can be updated by logging into your account; from there you can make any necessary changes. This can also be done by calling our call center at 1-800-831-0717.
Information About People who use our website:
Our system will automatically gather information about people who visit our website. For instance, we gather information about the number of visitors, which web browser is used, the pages they access during their visit on ReturnMoi websites, etc. This helps us to improve our service in a number of ways, for example it helps us to provide an easier way to navigate website and to provide clearer more concise information. ReturnMoi collects information at different points on the website. ReturnMoi is the sole owner of the information collected on this website.
ReturnMoi will email all existing customers reminders up to 2 times a year to confirm their contact information is up to date. ReturnMoi may inform Customers via email of new products and services or to conduct surveys in order to help us to determine how best to improve our services. Customers will be given the choice of opting not to receive such information requests.
SSL Security :
This website takes every precaution to protect the User's information. All consumer transactions and purchases on our website are secured using a SSL Digital Certificate. This ensures that all transactions and purchases ReturnMoi clients send to us via the World Wide Web will be encrypted. SSL technology encrypts online information. For more information on SSL Digital Certificates visit http://www.verisign.com .
Credit Card Information :
ReturnMoi does not store any credit card details in any of our databases. All online payments are handled through PayPal Inc (www.Paypal.com). We strive to protect all confidential information transmitted to and from our site and we regularly review developments in security and encryption technologies. We cannot however guarantee the privacy or confidentiality of any information passing over the Internet via non-secured email.
Although no system is currently 100% immune from external attack, ReturnMoi has taken commercially reasonable measures to prevent the unauthorized access and improper use of your personal information.
Internal Database Access :
Our registration database is a restricted access zone strictly limited only to individuals who have fulfilled internal security checks. Strict guidelines and password policies are implemented for all restricted access zones. Almost all private Customer information is entered by our clients themselves or by a call centre agent upon the request of a client.
Because ReturnMoi offers lifetime registration with each product purchased, we do not delete any information provided by Customers in our database unless the Customer requests us to remove it. Please see our Terms and Conditions for more information on lifetime registration and yearly activation service.
Shipping agents :
Information provided to couriers or other individuals responsible for transporting found items is restricted to a standard mailing address, either for the ReturnMoi Customer's home or another designated address. In some cases, these agents will also be aware of the identity of the retrieved article, since they will be required to package the item.
Call and Recovery centre :
Our call and recovery staff has limited access to our internal database. Access to this database is only permitted at the request of a client or to determine the owner of lost items. Strict password policies are implemented to ensure stronger security. ReturnMoi and its staff will do their best to help contact the owner with the information entered in the customer’s account. When attempting to contact you as part of providing service, we will use the means of contact pertaining to your subscription and the profile information you provided. Contacting you is on a best efforts only basis and we are not liable for situations which arise because you did not receive notifications,
whether that’s due to our performance, a third parties or your own. Concerning customers of ReturnMoi light service. (ReturnMoi recovery tags which only display the www.returnmoi.com website and not the 1-800-831-0717 number) whether you have found a possession or are the owner who has been notified, when choosing to communicate, meet or interact with another person (ie: owner, finder) via the information provided by ReturnMoi, you do so at your own risk. Please exercise appropriate measures to protect your security, safety and confidentiality at all times. ReturnMoi takes no responsibility when finders and owners are in contact with each other. You may contact ReturnMoi to help assist you recovery your lost item during that time if you do not wish to communicate with the finder.
Changes to the Privacy Notice :
If we decide to change our Privacy Notice, we will post those changes here. Please refer to this page on a continual basis. Please see Terms and Conditions for further information.
Updated July 13th, 2013